Mark Hamstra

El Pollo Loco, KFC and Schlotzsky’s are among chains making big design changes for off-premises business

Restaurants accelerate investments in digital tools to drive labor efficiencies and keep up with high consumer expectations around convenience

Executives from Focus Brands, P.F. Chang’s, Dave’s Hot Chicken and Dog Haus weigh in on how virtual brands, drive-thrus and new store formats are accelerating restaurant brands’ recovery

Shuttered restaurants and supply chain challenges have driven operators increasingly to the second-hand market

Pandemic leads foodservice workers to pay more attention to hygiene, accelerates changes to how restaurants approach food-safety protocols

Equipment and layout considerations are top of mind for those looking to increase revenue with virtual brands

Company plans to focus on remodels while ramping up loyalty programs, digital menuboard use