Small fast-food chains earn big praise in survey

SAN CLEMENTE Calif. Customer satisfaction with fast-food chains showed significant improvement in 2008, with regional chains boasting the best scores, according to an annual survey by the Sandelman & Associates research firm here.

The survey found that 13 percent of the 141 fast-food chains that were tracked saw an improvement in customer satisfaction scores, and more than half posted higher overall satisfaction scores than in 2007.


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