No reservations about first-come policies

No reservations about first-come policies

Despite evidence from a recent consumer study suggesting that no-reservations policies result in lost traffic, many restaurant operators with such policies said they see no need to change their ways.

The study, conducted by Cornell University’s Center for Hospitality Research in Ithaca, N.Y., found that the majority of survey-takers said they prefer restaurants that respect their time limitations by taking reservations or at least offering call-ahead seating.

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