BUFFALO N.Y. Delaware North Companies Inc., based here, is using Micros 9700 HMS technology from Micros Systems Inc. to manage several aspects of catering, concession and retail operations at HSBC Arena here, Nationwide Arena in Columbus, Ohio, and TD Banknorth Garden Arena in Boston.
"We are impressed with the ability of Micros 9700 HMS to seamlessly scale to handle the food and beverage and retail operations at every level in our complex, offering us a true enterprise solution," said Greg Lesperance, Delaware North's vice president of technology and business process solutions. "The solution also meets our requirement for [Payment Card Industry group standards] compliance to ensure data security for our customers."
Among other things, the Delaware North technology package features Web-delivered software to streamline cash management and help oversee luxury suites and concessions areas, and it incorporates mymicros.net for enterprise business intelligence reporting and iCare support for gift cards and loyalty programs, sources at Columbia, Md.-based Micros said. They said Delaware North also ordered 324 Micros Keyboard Workstation 4s, 145 Workstation 4s, 106 Mobile Micros wireless handheld terminals for in-seat ordering in club seating areas and luxury suites, and eight self-ordering kiosks for concession areas.