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ATLANTA Concerned that its speed of service was putting it at a disadvantage compared with quick-service rivals, 400-unit, fast-casual Zaxby's turned for help to next-generation drive-thru timers integrated with the point-of-sale, or POS, system.

Robert Baxley, chief operating officer for Athens, Ga.-based Zaxby's, said the timers helped his operation spot and correct drive-thru problems, which allowed the chicken specialty chain to reduce service times

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