Survey: Human touch still vital in restaurants

Survey: Human touch still vital in restaurants

Consumers increasingly embrace technology, yet many prefer to deal with staff directly, the National Restaurant Association finds.

Consumers’ use of technology to interact with restaurants is increasing, but a significant number of consumers — even younger diners — say they prefer dealing with restaurant staff directly, according to new research released in late October by the National Restaurant Association.

More than one third of respondents overall said they are more likely to use technology-related options in restaurants now compared with two years ago to order delivery, redeem rewards and pay for meals

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