Chick-fil-A will introduce a new service model when it opens its first full-sized restaurant in New York City Saturday.
The “upstream ordering” system consists of servers with tablets taking customer orders while they are in line. Once the order is taken, it is transmitted to the kitchen, along with the customer’s name. The customer then receives a color-coded tag and is sent to the cash register of the same color to pay. The customer then receives a pager that