Taylor Gourmet

With orders like this catered package delivered via Dispatch, Taylor Gourmet's delivery sales have increased from 62 percent to 297 percent in some areas.

Case study: How Taylor Gourmet solved a delivery pain point

As the delivery options for operators grow, this NRN series of case studies looks at restaurant partnerships with third-party players.

When Taylor Gourmet first got started eight years ago in the greater Washington, D.C. area, the better-hoagie concept used in-house drivers for delivery.

But as the now 11-unit chain’s premium sandwiches and salads grew in popularity, delivery quickly became a pain point, said Casey Patten, Taylor Gourmet’s co-founder and CEO.

“We just couldn’t staff enough drivers, and we couldn’t keep pace,” he said.

The chain shifted to

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