How to build your best restaurant team

How to build your best restaurant team

Jim Sullivan is a keynote speaker at foodservice leadership conferences worldwide. His newest book Fundamentals is available at Amazon or Check out his leadership video series at This article does not necessarily reflect the opinions of the editors or management of Nation’s Restaurant News.

“At the end of the day, you bet on people, not on strategies.” –Larry Bossidy, CEO AlliedSignal

In his 2005 bestselling book Topgrading, author Brad Smart first posited the notion that there are four levels of job applicants: A players, B players, C players and D players, with “A” players the most desirable and “D” players the least desirable. The simple message of his complex book was that smart businesspeople should focus on finding, hiring and retaining only A player

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