There’s no doubt that customer loyalty is important. Operators are well aware that they ought to invest money in maintaining their existing customer base. After all, it can cost up to five times more to recruit new customers than to retain existing ones; and loyal customers are going to come back more often and spend more money over time. They’re also more likely to help drive traffic to your business by endorsing your brand and recommending your business to their family and
Are your customers turning into zombies?
50% of customers who visit a business fail to return, effectively becoming zombies. Full article brought to you by LevelUp.