On busy nights runners push carts stacked with dimsumstyle small plates at The Church Key in West Hollywood Calif

On busy nights, runners push carts stacked with dim-sum-style small plates at The Church Key in West Hollywood, Calif.

Restaurants tackle dim sum-style service

Flexible approach appeals to diners and helps manage costs

Customers at The Church Key, a bustling 180-seat restaurant in West Hollywood, Calif., are, like many Americans, busy multi-taskers.

“Everyone has their phone in their hand and they want everything now,” executive chef Steven Fretz said. Fortunately, with the restaurant’s unusual service style, customers can have a cocktail in their hand and a plate of pork ribs in front of them before they even meet their server.

On busy nights the restaurant has four runner

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