In the battle for customers, service matters

In the battle for customers, service matters

Leading brands do better when it comes to service and retaining employees, TDn2K says

Want more customers? Keep your managers and focus on service.

That’s the lesson from workforce and information firm TDn2K, which presented Sunday at MUFSO. Amid growing concerns of industrywide weakness, brands that do a better job of keeping managers and focusing on service see better sales.

“Turnover does cost you in sales and traffic and customer satisfaction,” said Wallace Doolin, chairman of TDn2K.

Turnover at the top-performing brands is 1

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