Physical and operational overhauls earn AAA’s five diamonds for the Penrose Room

Physical and operational overhauls earn AAA’s five diamonds for the Penrose Room

I had a tough time meeting deadline this week, mostly because I accepted an invitation to a press luncheon at the Broadmoor resort in Colorado Springs.

I almost didn’t go. The one-hour drive from Denver, the event itself and then the drive back would eat up a big chunk of my day. But when I called Allison Scott, director of communications for the nearly 600-room hotel, she promised me the news would be historical.

Later that afternoon, as I was sipping Riesling and munching on ap

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