Perceived portion stinting, new fees peeve budget-wary patrons

Perceived portion stinting, new fees peeve budget-wary patrons

As restaurateurs nationwide search for ways to reduce costs in today’s inflationary environment, some are learning that a penny saved also can mean a few dollars lost when customers retaliate.

Some operators who’ve begun charging for items that used to be free or who are believed to have cut portions of food and beverages without reducing prices are raising the ire of cash-strapped patrons. They warn that could suppress traffic that’s already hard to come by and diminish good will.

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