ALBANY N.Y. —The New York State Consumer Protection Board has launched a program developed to heighten awareness of recalled products among businesses.
Called the Recall Awareness Promotion Program, or RAPP, the months-old campaign already has drawn the support of such state industry organizations as the New York State Restaurant Association, the Empire State Restaurant and Tavern Association and the New York State Hospitality and Tourism Association. —The New York State Consumer Protection Board has launched a program developed to heighten awareness of recalled products among businesses.
Mindy A. Bockstein, chairperson and executive director of the Consumer Protection Board, said RAPP aims to “raise awareness regarding product safety in the marketplace to protect consumers.” —The New York State Consumer Protection Board has launched a program developed to heighten awareness of recalled products among businesses.
The program, which the CPB calls the first of its kind in the United States, will deal chiefly with products other than food, such as tableware, high chairs, linens or even toys featured in children’s meals, Bockstein said. Currently, when a manufacturer voluntarily recalls a product, communication can be lacking, Bockstein said. —The New York State Consumer Protection Board has launched a program developed to heighten awareness of recalled products among businesses.
“Often information doesn’t trickle down to hotels or restaurants,” she said. “When you’re using a recalled product, the customer is in danger, and we hear complaints that [operators] don’t get the information fast enough. [RAPP] will help to address that.” —The New York State Consumer Protection Board has launched a program developed to heighten awareness of recalled products among businesses.
The CPB recommends that participating organizations and members register with
“The key to the success of our outreach campaign is working with partners in business and service industries whose establishments interact with people on a daily basis,” Bockstein said. “[The participating associations] have stepped up to the plate to promote product safety and recalls, and their actions convey a strong message that they care about their customers’ well-being. We look forward to more participants who will help us create an even better and safer New York State.” —The New York State Consumer Protection Board has launched a program developed to heighten awareness of recalled products among businesses.
Rick Sampson, president and chief executive of the NYSRA, said “supporting the tenets of RAPP is natural for us.” —The New York State Consumer Protection Board has launched a program developed to heighten awareness of recalled products among businesses.
“For more than 70 years, NYSRA has been dedicated to protecting, promoting, representing and educating our members so that they can better serve the public,” he said. —The New York State Consumer Protection Board has launched a program developed to heighten awareness of recalled products among businesses.
New York’s Gov. David A. Paterson called the creation of RAPP “a win-win for business and consumers because of its unique approach to raising awareness about product safety and recalls.” —The New York State Consumer Protection Board has launched a program developed to heighten awareness of recalled products among businesses.
“This landmark program catapults New York state to the fore-front of consumer safety innovation, creating an effective government-business partnership for the common good,” Paterson said. “I commend the board for their creativity and dedication to serving New Yorkers, encourage members of New York’s service industries to participate in RAPP, and invite other states to contact the CPB about setting up a similar program.” —The New York State Consumer Protection Board has launched a program developed to heighten awareness of recalled products among businesses.
Members receive a promotional decal to post in their windows. —The New York State Consumer Protection Board has launched a program developed to heighten awareness of recalled products among businesses.
Bockstein hopes other states will adopt RAPP as a model for similar programs. —The New York State Consumer Protection Board has launched a program developed to heighten awareness of recalled products among businesses.
Operators can learn more about RAPP membership by visiting