The NRN 50: Wait management

The NRN 50: Wait management

Diners are impatient. They may fume when waiting for food at restaurants and get angry when they call and cannot book reservations.

But they don’t patronize only restaurants that take reservations.

Dining-guide publisher Tim Zagat says a customer’s mood often decides what kind of restaurant is chosen and determines how good the restaurant is at moving people in and out, regardless of reservation policy.

Take, for two examples, New York City restaurants Lupa, a

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