The NRN 50: Good service for bad guests

The NRN 50: Good service for bad guests

Acustomer walks into a restaurant in Washington, D.C., and orders a bowl of milk and nothing else.

“I’m sorry ma’am, but we can’t serve your cat,” the waiter says.

“I don’t have a cat,” says the customer, and produces her own box of cereal and her newspaper, explaining that she doesn’t like the restaurant’s cereal selection.

That’s not the beginning of a joke. It’s one of many instances in which a customer fails to follow basic restaurant protocol.

Most customers don’t

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