ON FOOD: Good hospitality means making sure even the bothersome customers leave satisfied

ON FOOD: Good hospitality means making sure even the bothersome customers leave satisfied

“Can we go yet?”

“Don’t tell me they’re sending out more dessert!”

“I’m tired of foie gras.”

Those are all comments I have heard from people—adult people—while eating dinner in public with them.

Usually when I’m eating in a restaurant, I’m doing it for work. I’m a food writer in New York City, where the savvy restaurant operators know who the food writers are, so sometimes I get better service than your average customer.

The chefs and/or owners come out and chat.

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