Consumers, restaurants embrace hot chocolate

Consumers, restaurants embrace hot chocolate

The beverage has become increasingly popular on quick-service and fine-dining menus

A decade ago Jacques Torres couldn't give away hot chocolate. The French-born chef, now known as "Mr. Chocolate," stood outside of his year-old chocolate shop in Brooklyn, N.Y., with sample cups of the steaming liquid chocolate, and no one wanted it.

"People said, 'Hot chocolate is for kids,'" explained Torres. "It took a long time to make people aware."

Shake Shack's hot chocolate features three types of dark chocolate with simmering cream and milk.
Forever Yogurt introduced a hot chocolate line called Froth to heat up sales during the colder months.

Once people finally tasted it, the liquid confection quickly took off. Six months later, Torres added Wicked, a Mexican-meets-European-inspired hot chocolate that features chipotle pepper, ancho chile, cinnamon and allspice, to his offerings. His hot chocolate has become so popular that Torres now offers other flavors, including peanut butter, caramel and orange.

Hot chocolate has not only grown on Torres' menu but also at restaurants across the country, now appearing on nearly 22 percent of all menus, according to market research firm Datassential. Growth of the beverage on restaurant menus has remained steady, particularly in the fine-dining and quick-service segments, where it has increased 6 percent since 2007.

New York-based Shake Shack has been offering hot chocolate seasonally since it opened its first store eight years ago in New York's Madison Square Park. The fast-casual burger chain's offering features three different varieties of dark chocolate blended with simmering cream and milk.

"Shake Shack's spin on hot chocolate is all about warmth and nostalgia," said Mark Rosati, the company's culinary development manager.

Though long on the menu, the dark hot chocolate has been performing particularly well this season. "We've had a colder winter this year, so it's been selling really well," said Rosati. "Our guests love that we take a culinary approach to make it as interesting and delicious as possible."

Chicago-based Forever Yogurt is among the brands that have more recently added hot chocolate to the menu. The chain introduced Froth, a hot chocolate and espresso bar, at its seven stores not long after it opened in 2010 as a way to boost sales during the bitter cold winters in the Windy City.

"People still come in for frozen yogurt, but we wanted something for people who came in and wanted something hot," said Ahmad Yilmaz, creative director for Forever Yogurt.

To make its hot chocolate, Forever Yogurt melts down ingredients from its yogurt-topping bar and adds the customer's choice of milk. Among the half-dozen flavors are Steam Engine, made with milk chocolate; P.B. Confidential, made with peanut butter cups; and Nocturnal Owl, a Mexican-inspired hot chocolate made with dark chocolate. Additional flavors are also in the works.

The growth in hot chocolate mirrors what's happening in the chocolate confectionary segment, says Jean Steur of Chocolate Marketing, a chocolate-trend forecasting firm, noting that it's about comfort, nostalgia and an interest in pure dark chocolate.

"Hot chocolate is elevated to a new drinking experience: traditional with a twist — a very different experience than it ever has been," said Steur. "It hits a strong nostalgic liquid memory button."

Another driver may be what the chefs are describing as the real-melted-chocolate factor. The product being served at upscale outlets isn't coming from powder-filled packets but real chocolate melted down and blended with milk, flavors and spices. "There's no shortcut to this product," said Torres. "Hot chocolate is not hot cocoa."

Rosati agrees, saying, "It's a world of difference from instant cocoa. It's not something a guest can just whip up at home in their microwave."