SIGNAL HILL Calif. Lucille's Smokehouse Bar-B-Que, a 12-unit casual-dining chain based here, has deployed QSR Automation's ConnectSmart Kitchen graphical order-management software along with the vendor's eXpert display controllers and KP-4000 keypads.
"Coupling a sizeable and diverse set of menu offerings with a lot of large parties and significant store volumes, our kitchens are an extremely complex operation," Lucille's vice president of operations Paul Williamson said. "We are very pleased with the added organization and speed we have gained from QSR's ConnectSmart kitchen solution — and even more excited about the noticeable increase in food quality we are now providing our guests."
Lucille's is eschewing kitchen printers in favor of using five video stations for preparation and two for expediting purposes, all of which use QSR Automation's software to delay the routing of some order components so that all the components of a single order — short or long cooking — are done at about the same time.
QSR Automation's technology supports summary tables to help the Lucille's staff deal with large catering orders and provides a split-screen view at some stations to help better manage work flow, representatives of the Louisville, Ky., vendor said.