Dee Ann Turner vice president of corporate talent at ChickfilA

Dee Ann Turner, vice president of corporate talent at Chick-fil-A

Chick-fil-A executive outlines chain's service culture

VP Dee Ann Turner’s new book addresses talent vision

Chick-fil-A often is held up as an exemplary organization for both its dedication to service and the corporate culture behind that.

Dee Ann Turner, a 30-year veteran of the Atlanta-based limited-service chain and vice president of corporate talent, has provided new insights into Chick-fil-A’s recruitment and retention of both franchisee operators and staff in her new book, “It’s My Pleasure: The Impact of Extraordinary Talent and Compelling Culture.”

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