Hooters waitress

Restaurants embrace team service

Service model helps boost guest satisfaction, labor efficiency

While the restaurant industry has long advocated the practice of having one server interact exclusively with designated customers, a growing number of casual-dining brands are turning to a team-service model in an effort to boost profitability and heighten the guest experience.

National chains like Chili’s Grill & Bar, Red Lobster and Hooters are shifting away from the one-server, one-table standard and asking front-of-the-house staffers to work together with other t

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Contact: Desiree Torres [email protected]

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