Customer service has been a hot-button topic in recent weeks after a series of highly public events on airlines went viral on social media.
One passenger was dragged from a plane after refusing to give up his overbooked seat. Another was ejected after using the restroom at an unapproved moment, and a flight attendant nearly got into a scuffle over a stroller.
At a time when most people have mobile phones handy to take photos or videos of any potential customer service catastro
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Contact: Desiree Torres [email protected]