Restaurant CEOs: Let customers set the course

Restaurant CEOs: Let customers set the course

This is part of Nation’s Restaurant News' special coverage of the 2015 MUFSO conference that took place Sept. 20–22 at the Hyatt Regency at Reunion Tower in Dallas.

Actively listening to customers, employees and franchisees, and articulating brand values were key pieces of advice from the five Golden Chain winners who took the stage Tuesday, on the final day of MUFSO.

The panel of winning CEOs honored at this year’s conference together represented about $17 billion in sales and 14,500 restaurants. They included Julia Stewart, chairman and CEO of DineEquity Inc., and this year’s Operator of the Year; John Miller, president and CE

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