Nancy Kruse, Bret Thorn discuss online etiquette

Nancy Kruse, Bret Thorn discuss online etiquette

The menu experts say the social media war between customers and operators has gone too far.

In a monthly series, menu trend analyst Nancy Kruse and NRN senior food editor Bret Thorn debate current trends in the restaurant industry. For this installment, they discuss the state of online etiquette between customers and operators.

Step away from the digital device

Nancy KruseKruse Company president Nancy Kruse

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