Restaurants can no longer wait days or weeks to answer customer complaints, but must react within hours, author Jay Baer says.
About 74 percent of people who complain about a restaurant or food product expect a response, and 38.5 percent of those want a response within 24 hours, said Baer, author of several books on customer service, and most recently “Hug Your Haters: How to Embrace Complaints and Keep Your Customers,” published in March.
“People who complain in s
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