Nancy Kruse, Bret Thorn address service levels at restaurants

Nancy Kruse, Bret Thorn address service levels at restaurants

The menu trend watcher and NRN senior food editor discuss restaurant service, which some critics say is subpar.

In a monthly series, menu trend analyst Nancy Kruse and NRN senior food editor Bret Thorn debate current trends in the restaurant industry. For this installment, they contemplate the state of front-of-the-house service at U.S. restaurants, which some critics say is often subpar.

Dining room service falls short of kitchen excellence

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