Bullritos franchisee takes on customer feedback

Bullritos franchisee takes on customer feedback

Longtime franchisee John Carlew discusses the real-time mobile survey platform that he developed to help optimize operations

Restaurant franchisees don’t often have the chance to moonlight as tech entrepreneurs, but for John Carlew, a Houston-based operator of three Bullritos fast-casual restaurants, his second job as co-founder of mobile survey platform Live Feedback Now has him working overtime to improve his restaurants’ operations.

Dissatisfied with the comment cards, mystery shopper services and online-feedback functions he had used during his 33 years franchising Chick-fil-A, Quiznos Sub a

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