Pizza Hut franchisee abruptly closes call center

Pizza Hut franchisee abruptly closes call center

NPC International cites consumer shift toward online ordering

As customers shift toward ordering pizza online, companies are downsizing call centers that once served large volumes of telephone orders.

Overland Park, Kan.-based NPC International Inc., the nation’s largest Pizza Hut franchisee, abruptly closed one of its three call centers Wednesday, affecting about 100 workers in Springfield, Mo. The call center opened in 1986.

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