Bret Thorn, Nancy Kruse debate menu customization

Bret Thorn, Nancy Kruse debate menu customization

Menu experts Bret Thorn and Nancy Kruse share differing opinions on whether excessive customer choice is a good thing.

In a monthly series, menu trend analyst Nancy Kruse and NRN senior food editor Bret Thorn debate current trends in the restaurant industry. For this installment, they debate how far restaurants should go with customization.

The customer is not always right

NRN senior food editor Bret Thorn says too much

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