Portillos hot dog Portillo's

Portillo's hot dog

Portillo’s speaks the language of expansion

New owners and a new CEO hope to take regional chain to new heights

Walk into the Portillo’s in Downers Grove, Ill., and you’ll be greeted by an enthusiastic customer service representative, perhaps Mary Craig, who will write your order on the back of a paper bag.

Don’t expect to understand any of the writing. While many restaurants devise their own systems to manage customers, Portillo’s has its own language.

Want a hot dog with everything? Then Craig will write an “E.” Want that hot dog with everything

All access premium subscription

Why Upgrade your account?


NRN is your one-stop source for foodservice news and business intelligence. Upgrade today and get unlimited online access to all breaking news, in-depth analysis, data and tools. This includes digital versions of NRN flagship reports (Consumer Picks, Top 200) as well as Same Store Sales Data Tables, Quarterly Industry Snapshots and more.


Questions about your account or how to access content?
Contact: Desiree Torres [email protected]

Already a member? .

If you are registered, please to access Premium Content.

Hide comments

Comments

  • Allowed HTML tags: <em> <strong> <blockquote> <br> <p>

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.
Publish