Walk into the Portillo’s in Downers Grove, Ill., and you’ll be greeted by an enthusiastic customer service representative, perhaps Mary Craig, who will write your order on the back of a paper bag.
Don’t expect to understand any of the writing. While many restaurants devise their own systems to manage customers, Portillo’s has its own language.
Want a hot dog with everything? Then Craig will write an “E.” Want that hot dog with everything
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