fastcasual restaurant executives Ron Ruggless

Fast Casual Industry Council panelists, from left: Geoff Alexander of WowBao, moderator; Doug Pendergast, formerly of Quiznos; Carin Stutz of Red Robin and Burger Works; and Patrick Sugrue of Saladworks

5 qualities of successful fast-casual chains

Segment executives share insights during NRA Show

Fast-casual executives recently shared insights about what makes for successful concepts, from taking a quick survey upon entering any restaurant, to knowing what keeps loyal customers coming back.

The executives offered their ideas during the Fast Casual Industry Council gathering, held in May during the NRA Show in Chicago.

The panel included: Geoff Alexander, moderator and managing partner of WowBao; Doug Pendergast, former CEO of Quiznos; Carin Stutz, chief operating o

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