When dining out becomes an occasion, operators need to step up to the plate

When dining out becomes an occasion, operators need to step up to the plate

As last year came to a close, I savored two special dinners out with my wife’s family: one at Emeril’s Orlando to celebrate my sister-in-law’s college graduation and a 15-person Christmas party at Lettuce Entertain You Enterprises’ Scoozi in Chicago.

I definitely won’t eat or drink that well again for months. But you already knew that.

As restaurant operators have heard ad nauseam for the past year, many America

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