Reader: Software programs don’t replace a good broker

Editor, NRN: I enjoy reading NRN on a weekly basis as I find its articles very informative and helpful in staying current with industry news and trends.

I found your lead story, “Customer data mining aids in quests for lucrative new sites,” April 30, informative, but was concerned when it was implied by the proprietor of a software company that his particular software programs can remove what he assumes is biased, self-serv

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