People, Performance & Profits

People, Performance & Profits

Fifteen qualities of outstanding general managers

“Talented people take patience to find. They select you; you don’t select them. That means you have to have a total commitment to a quality work environment, not just competitive pay and benefits.” 


— Larry Altier 


I speak at a lot of GM conferences for foodservice and retail brands around the globe. And there’s one question you hear repeatedly: “What do outstanding GMs consistently do that the average ones do not?” 


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