Operators navigate challenges, rewards of self-order kiosk initiatives

Operators navigate challenges, rewards of self-order kiosk initiatives

Trials or deployments of computerized kiosks, primarily for guest self-service, are on the rise. But what types of business challenges are foodservice companies throwing at them?

Delaware North Cos. turned to kiosks from Micros Systems Inc., in part to meet expectations of faster service among season ticket holders at TD Banknorth Garden in Boston, management said. Buffalo, N.Y.-based DNC owns and operates that sporting and entertainment e

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