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Operators’ eternal optimism may work as double-edged sword in tough times

Recently, I was jogging through a quiet residential neighborhood in Boca Raton, Fla., during a business trip. As I passed a quaint pond with a red bridge, I saw in my peripheral vision a small alligator scurrying by.

Looking closer, I noticed it was some sort of iguana, and then I saw about a dozen reptiles all around this little vista. I was sorry I did not have my camera to capture a picture of the scene’s idyllic charm, especially since everything else I saw on that trip, I&r

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