As operators attempt to solve tricky economy, they need to clue guests in

As operators attempt to solve tricky economy, they need to clue guests in

Irecently realized there is a potentially harmful disconnect between what operators and their customers believe. While writing an article on the customer backlash some operators are experiencing as they try to reduce costs through smaller portions and other such tactics, it came to my attention that operators aren’t always in tune with what their customers are thinking.

While operator after operator assured me that—especially during a tough economic time like this—they would take no a

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