Myths do staff a disservice

Myths do staff a disservice

Separating fact from fiction helps your employees take care of customers

Whenever company leaders grow concerned about rising customer complaints, dipping same-store sales or escalating employee turnover, they often exhibit similar reflexive behavior. They think back to when they worked at the unit level and try to get a sense of what’s different — or missing — between then and now. Inevitably, an eerily similar “Eureka” moment arrives. A meeting is scheduled, directors are summoned, and the CEO issues forth this sober directive: &

Register to view the full article

Register to view this article

Hide comments

Comments

  • Allowed HTML tags: <em> <strong> <blockquote> <br> <p>

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.
Publish