Meyer: ‘51-percenters’ have five key emotional skills necessary to provide excellent hospitality

Meyer: ‘51-percenters’ have five key emotional skills necessary to provide excellent hospitality

New York restaurateur Danny Meyer’s recently published book, “Setting the Table: The Transforming Power of Hospitality in Business,” is said to have become required reading for managers at several restaurant companies.

Meyer, who opened his first restaurant, Union Square Cafe, in Manhattan 21 years ago, tells in the book how he went from operating that single location to heading a multiconcept fine-dining company that’s acclaimed for its employee-oriented service culture.<

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