Guests get their say quickly and easily with electronic aids

Guests get their say quickly and easily with electronic aids

Managers have told restaurant employees about customer calls of complaint or praise since the advent of the telephone, but new technology providing real-time distribution of call recordings is changing worker-coaching initiatives.

“You can sit down with an employee and tell them about a problem, and they’ll say, ‘That didn’t happen,’” said Jerry Kenney, senior vice president of corporate operations for franchisor Papa Murphy’s

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