Editor's Letter: Selling service

Editor's Letter: Selling service

Robin Lee Allen on the April 2, 2012, issue of NRN

“No, tuna has nothing to do with it,” my husband said into the phone, shooting me an exasperated look. “I said pepperoni, black olives and mushrooms. Can you read me back my order?”

That exchange, with my husband repeatedly correcting botched requests, went on for about 10 minutes. It would have been hysterical had it been a “Saturday Night Live” skit, but sadly, Rick wanted only to order a couple of pizzas, mozzarella sticks and a Caesar sala

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