Customers welcome kiosks, but operators still reluctant

FRANKLIN Tenn. —North American consumers are embracing more self-service devices for ordering food, shopping checkout, ticketing and other uses, but some quick-service restaurant owners still have qualms about deploying such technology, researchers say.

IHL Group of Franklin, in its 2009 North American Self-Service Kiosks study, estimates that such self-service transactions will exceed $775 billion in 2009. The company predicts that by 2013 more than

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