Consumers may be ready for self-service, but study finds some operators aren’t

FRANKLIN Tenn. North American consumers are increasingly comfortable with using self-service technology to order food, check themselves out at stores and buy tickets, but some quick-service restaurant owners nonetheless have qualms about deploying such devices, new research indicates.

The 2009 North American Self-Service Kiosk study from IHL Group of Franklin finds that the number of kiosk transactions is growing. Even so, comments by a leading analyst

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