Chuy’s: Guest-centric culture keeps turnover down, sales up

Chuy’s: Guest-centric culture keeps turnover down, sales up

AUSTIN Texas Chuy’s general manager, Kathleen Marburger has never made labor and food costs her main focus. She worries about people first, and these recessionary times haven’t changed her strategy. —In her 12 years as a

“Of course, I have to make a profit, but that is not what I teach,” Marburger said. “The rule is: Do everything you can for the customer, keep the restaurant im

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