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Survey: Younger diners embrace tabletop ordering

Older consumers concerned technology would negatively affect service, Market Force Information finds.

Younger diners are more readily embracing tabletop ordering devices in casual-dining restaurants compared with older customers, a survey released Monday by Louisville, Colo.-based Market Force Information Inc. finds.

Thirty-eight percent of the 6,106 consumers surveyed in April were “very favorable” toward the technology, 35 percent were not and 26 percent had no opinion, Market Force chief strategy officer Cheryl Flink told Nation’s Restaurant News.

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