Top brands ranked by customer loyalty: Consumer Picks 2017

See how 126 restaurant chains stack up

NRN presents Consumer Picks, a comprehensive look at customer preference and restaurant brand strength. This annual special report is produced with Datassential. Get the full report >>

The 126 restaurant chains in the Consumer Picks survey vary widely in menu, atmosphere and service style, but the strongest ones all manage to create a deep connection with diners. The Consumer Picks report aims to quantify that all-important X factor with a metric called True Loyalty.

Related: The restaurant brands hungry consumers think of first

Survey respondents were asked if their last visit to each chain was driven by convenience or by a true desire to experience that brand. The resulting True Loyalty score is the percentage of visits that were motivated by the brand and not by circumstance. See how all the chains in the survey performed below.

Correction: November 15, 2017
An earlier version misstated the True Loyalty scores for Pei Wei Asian Diner, Whataburger, Chipotle Mexican Grill, Round Table Pizza and Papa John's. This gallery has been updated to reflect the correct scores.
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