| UPDATE: Starbucks swings back to profit in 3Q
By Lisa
Jennings
In the United States, where there are 11,266 Starbucks Coffee locations, total third-quarter revenue fell 6.5 percent to $1.82 billion. Domestic same-store sales fell 6 percent, and reflected a 4-percent decline in the number of transactions and a 2-percent decrease in the average value per transaction, the company reported.
The domestic same-store sales decline, however, was an improvement over the 8-percent drop in same-store sales in the second quarter this year. Officials noted that sales trends improved toward the end of the third quarter, which bodes well for the rest of the year.
Analysts have spent much of this year fretting about the potentially negative competitive impact of McDonald’s gourmet coffee rollout — and its corresponding multi-million dollar advertising campaign.
Schultz, however, said the “extraordinary advertising dollars” spent by competitors have helped build unprecedented media awareness about coffee, and the result for Starbucks has been positive.
Sharon Zackfia, an analyst with William Blair & Co. in Chicago, said the company’s third-quarter results would likely prove a “very important psychological turning point for Starbucks’ shares, as rampant concern over competition is likely to be at least somewhat silenced.”
Starbucks’ own marketing efforts have been working, Schultz said.
The coffeehouse giant has made great strides in “customer engagement,” whether through value-priced breakfast pairings, improved food offerings or making better coffee.
“Our research shows that we’re making real progress on every measure of customer satisfaction,” said Schultz.
Starbucks has become a leader in its use of social marketing. Last week the chain became the most popular brand page on Facebook, with 3.5 million fans, for example.
During the third quarter, the company announced the opening of three new-prototype units with an environmentally friendly design in Seattle, Paris and Tokyo.
In addition, the company this week is opening the first of three community-focused coffeehouses that will not be called “Starbucks,” but instead will be named for the neighborhood where they are located. The first, called 15th Avenue Coffee & Tea Inspired by Starbucks, in Seattle will include a three-daypart menu that will add beer and wine to the beverage lineup.
Sarah E. Lockyer contributed to this report.
Contact Lisa Jennings at ljenning@nrn.com
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