A short while ago we had a customer recover $12,000 in accidental vendor overcharges... on ketchup. As you can imagine, our customer, a large quick serve concept, was incredulous. The most exciting part of this revelation was that ketchup was only one of the hundreds of items in their vendor order guides and many had price variances. There were still a lot more savings left for our customer to recover.
In the super-competitive world of restaurant food distribution, price