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Teens look to spend, socialize at restaurants
Study says young consumers are more value-conscious, economically aware
By SARAH
E.
LOCKYER
Starbucks, a brand not often thought of as a value provider, however, continued to rank as the most preferred restaurant destination among teens. The survey respondents were asked to write in favorite restaurants on blank lines, rather than choose them from a list. Following Starbucks on the school-based survey were Chipotle, Chili’s, Olive Garden and McDonald’s. Miller Regan said Starbucks offers teens a place where groups can gather and hang out, and still spend less than what they would pay elsewhere on a full dinner or lunch. “That’s more entertainment value—social networking, meeting and gathering—teenagers are not just [at Starbucks] to consume,” she said. Gaining market share in the latest school survey of teenagers was casual-dining brand Chili’s Grill & Bar, the 1,400-unit chain operated and franchised by Brinker International Inc. in Dallas. In previous surveys, Chili’s wasn’t able to crack the top three favorite brands, and now it is ranked as the group’s favorite casual-dining spot.
Teens want taste, value and Starbucks
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SCHOOL SURVEY |
ONLINE SURVEY |
| WEEKLY RESTAURANT SPEND |
$14.51 |
$9.33 |
| YEAR-TO-YEAR PERCENT CHANGE |
+6.0% |
-14.0% |
| PREFERRED BRANDS |
Starbucks; Chipotle; Chili’s |
Starbucks; Olive Garden; McDonald’s |
| DINING FACTORS |
Taste; Menu selection; Value |
Taste; Menu selection; Friends |
According to Chili’s senior director of marketing, Peter Wright, Chili’s has worked to brand itself as fun, energetic and value driven. Its recent deal highlighting three courses for two people for $20 has been a runaway success, he said, and teenagers especially enjoy it. The deal includes a shared appetizer, two entrées and a shared dessert. “This audience is social, they go out in groups,” Wright said. “It’s about the social experience as well as affordability, so this deal is perfect for them. The social nature of this offer hits well with the psychographic of this demographic.” In addition, Chili’s was one of the early adopters of social media outlets like Myspace, Facebook and Twitter, Wright noted. And finally, Wright said, teenagers today are very focused on giving back through philanthropic efforts, much more so than previous generations. He said Chili’s work with St. Jude Children’s Research Hospital has garnered brand recognition among various communities through local fundraisers. The Olive Garden, a Darden Restaurants brand that teenagers also said they like to frequent, also works the community angle through contests and fundraisers. The chain recently kicked off its 14th annual Pasta Tales essay writing contest for students from first to 12th grade. Prizes include a trip to New York, savings bonds and dinners. Olive Garden’s Pasta for Pennies fundraising program, which benefits The Leukemia & Lymphoma Society’s School & Youth campaign, also has raised millions for research. “We look at this demographic as important,” said Chili’s Wright. “Obviously, if we develop a strong brand affinity now they will be the brand’s apostles in the future.” The results of a separate online survey of 10,000 teens differed slightly, Piper Jaffray found. While the average age of the online respondents was similar, 16.2 years, the average household income was lower at $51,900, and the teens were still reining in spending. The online survey found teens now spending, on average, $9.33 per week, compared to $11.18 in the spring of this year and $10.84 in the fall of 2008. Starbucks was still the favorite brand of the online respondents, followed by Olive Garden, McDonald’s and Red Lobster, with Applebee’s and Chili’s tying for fifth place.—slockyer@nrn.com
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